Questions about ordering and paying on Unspi.com
How can I order a product?
- You can search for products via the search field at the top of the webshop or via the various categories. Then place the desired item in your shopping cart. You can change the number of items and/or delete them in the shopping cart. Please note, the items in your cart are not reserved for you.
- Log in to your account. If you do not have one, you will have to create one.
- Proceed with your order by clicking on "Proceed to Checkout".
- Please agree with the Terms en Conditions, check your billing and shipping address and choose your preferred payment and shipping method.
- In the "Additional Information" field, you may include any instructions and/or your purchase number.
- Once you have completed the above steps click on "Send Order" and you have placed the order.
- Within a few minutes you will receive a confirmation by email.
Can I also place an order by e-mail?
It is not possible to place an order on the webshop by mail. If you need help placing your order, we are of course happy to help you through the ordering process over the phone.
Can I still change my order?
As long as the status of your order is "Open", you can still change it. Please notify us as soon as possible of your change / cancellation with reference to your order number by email email@example.com or on +31 (0)55 280 2430.
How can I cancel my order?
As long as the status of your order is "Open", you can still cancel it. Please notify us as soon as possible of your change / cancellation with reference to your order number by email firstname.lastname@example.org or on +31 (0)55 280 2430.
I can't find the product I am looking for.
Please contact us via the contact form or by mail. We would like to receive as much information as possible about the product you are looking for, such as:
- Machine type
- Article reference
I want to order less than the minimum order, is this possible?
Unfortunately, it is not possible to deviate from the order units.
How do I know if my order was successful?
After placing your order you will receive an order confirmation by e-mail. If you have not received an email after 10 minutes, please check your junk mail as well.
How long does my order have a guarantee?
You have 6 months warranty on the items after receiving your order.
How can I pay for my order?
- Credit card (Visa, MasterCard, American Express, Cartes Bancaires, PostePay en CartaSi)
- By invoice (payment terms of 14 days) available for the Netherlands, Belgium and Germany.
Can I pay after delivery?
How long does it take to receive a quote?
You will receive a response from us within two business days.