Customer Services for the entire USP Group: one service platform, three specialists

Customer Services for the entire USP Group: one service platform, three specialists

Within the USP Group, we have consolidated and strengthened our services, enabling us to offer customers across the entire group the same high level of quality and technical expertise. This allows us to deliver a comprehensive package that offers greater certainty, improved performance and higher efficiency.

A key foundation of this is the rapid availability of parts. Thanks to our shared inventory and technical know-how, we minimise downtime and can supply critical components quickly and reliably. We guarantee parts availability for our customers through customised framework agreements tailored to their specific needs.

In addition, we provide extensive support in product development and reverse engineering. Our engineers analyse existing components, optimise geometries, materials and treatments, and develop solutions that directly contribute to higher technical reliability and longer component lifetimes.

To support sustainability and optimal performance in our customers’ production processes, we offer a range of grinding services (SLA). In the ultimate variant, our all-in grinding service, we guarantee consistency, precision and reproducible quality at a fixed price, which is essential for organisations that rely on stable processes and want peace of mind regarding unforeseen costs.

We also provide on-site support, ranging from inspections and measurements to optimisation and troubleshooting. Our technical support connects customers directly with the right specialist within our group, ensuring that questions are handled quickly and expertly. By sharing this knowledge through targeted training and education, we help strengthen our customers’ technical capabilities in the long term.

At Delba’s Experience Centre, we bring together technology, measurement methods and real-world cases from the packaging industry. It is the place where customers can test new applications, compare solutions and make informed decisions. This helps them produce efficiently and minimise waste.

By integrating our services across the entire group, we are building a scalable and future-proof service platform that aligns seamlessly with the needs of modern industrial organisations.